Terms and Conditions

Make your holiday a relaxing and joyful time by knowing as much as possible about our wonderful properties. Please read these terms and condition.

BOOKING TERMS AND CONDITIONS

Once you have decided you would like to stay at Finca Arboleda we will send you a quotation for the total cost by email.

A 25% payment will secure the booking with the balance due 8 weeks before your stay, we prefer bank transfer but can also accept credit cards, we can also take part payment in Euros on arrival.

We encourage all guests to purchase personal travel insurance as we do not refund deposits or final payments.

Should we need to cancel your booking for any reason we will repay any money you have paid but will not be liable for any other costs you may have incurred.

We expect everything that we offer to be serviceable but will not be liable for claims against failure of electrical appliances, loss of service of water, electricity, internet etc. We will do everything that is possible to ensure any interruptions and failures are restored ASAP.

GENERAL INFORMATION

Is the Pool only for our use? The Pool is shared by the 2 people who may be staying in the Orange Grove and the 4 people who may be in the Old Stables.
How do we know if the dates we require are available? Check the availability pages, they are kept up to date but please ring or send us a mail before booking flights in case we are in the process of taking another booking.
Can you hold dates while we make our travel arrangements? Wherever possible we will try and help with this.
What day can we arrive and depart? We are totally flexible on this.
Do we accept children in the summer? Please ask.
Is all bedding and towels supplied? Yes.
Do we need to bring pool towels? We supply these as well.
Are there any final cleaning charges? No but we expect the accommodation to be left clean and tidy.
How many people can stay? 2 in the Orange Grove and 4 in the Old Stables.
Cooling? There are ceiling fans and air conditioning.
Heating? Central heating is supplied in the morning and evening, when needed and the air con units also provide heat.
Do we need a car to enjoy a stay at Finca Arboleda? Yes, it is almost essential.
Where are the closest shops, banks, restaurants? Vera is a 5 minute drive and has everything you need.
What provisions can we expect to find on arrival? We will leave for your arrival. A few toilet rolls, washing-up liquid, cleaning cloths and products, Salt & Pepper, Tea, Coffee, Olive Oil and we can do a welcome shop for you if you send us a list.
What time can we arrive and when do we need to leave? Departure by 10am, arrival after 3pm. Earlier arrival may be possible, please ask. Late departure is available  cost extra.
Is a breakage/security deposit charged? No, but breakage’s will be charged for.
How do we pay for our stay? We accept bank transfer, credit card or in some cases cash or part cash on arrival. Payment can be in Euros, GBP or SEK.
When must we pay for our stay? We require a 25% deposit and the balance 8 weeks before arrival, unless agreed otherwise.
How do we know Finca Arboleda is genuine? We have been established since 2004 and are registered with the Almeria tourist authority as a rural tourist lodging VTAR/AL/00189. We are also listed on the Vera tourist office site here.
Anything else I should know? We have a friendly Dog. We have a couple of neighbours and ask for respect with regard to late night noise.
Can I use the internet and what will it cost? We have free WiFi coverage, it is expected to be serviceable but is not guaranteed and does not form part of the rental contract.
What TV channels are there? Spanish freeview (TDT)  and a few English language channels eg BBC 1,2,4 news and radio, ITV and channel 4  it is not guaranteed and does not form part of the rental contract.
I have seen your property advertised elsewhere for a higher price, why is this? Some listing sites, Holiday lettings, trip advisor and Airbnb for eg. add their commission, book directly with us for the best price. This page tells it as it is https://www.rentivo.com/blog/guest-service-fees/